"QH Accreditation proves that a health organization is set up with a standardized methodology that guarantees everything works properly".
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WHO ARE THEY?
“It is very important to receive this accreditation because it might be a new process to establish a normalization system in our area”.
“It supposes an stimulus for the organizations in order to join the efforts for quality. Moreover, since the Accreditation has different levels, it pushes you to continuous improvement”.
“QH Accreditation reinforces our models: Our own healthcare model and an organizational model that gets the professionals very involved in benefit of the patient”.
“A big work towards quality is being done in Spain, but Administrations are not valuing this effort in a proper manner”.
“QH accreditation is a pride and a proof of the effort that we are carrying out in the last years with quality and patients”.
“It is a satisfaction that the effort we made for years in quality and continuous improvement is recognized”.
“This recognition is important because confirms a line of work of 20 years in quality systems and accreditation of professionals”.
“To our group, QH Accreditation means a recognition for a long trajectory with lots of work towards quality”.
“It is the result of the work of a human team that has improvements in progress, and always focused in excellence and patient care".
“Through the Synthetic Quality Indicator we can evaluate ourselves, compare with other hospitals and also we have the recognition for years of work in quality”.
“This accreditation is an incentive to work in the field of quality, which is one of the improvement tools we are using in our hospital”.
“Receiving this accreditation is a motivation and a recognition to our quality policies”.
“Nowadays, in Healthcare, we have to prove that what we do is logical, it has quality and it is well done”.
“Our compromise is to offer quality healthcare, so we provide safe and satisfactory assistance to all the citizens”.
“For our organization it means recognition of the work we have been doing for ten years. It is an effort for the whole organization towards continuous improvement ”.
“We expect this accreditation to be a distinctive stamp of the quality we offer, and that our patients identify it as such”.
“The accreditation has a virtue: it does not substitute anyone, but from the point of view of each organization, it gives a recognition and opens a path for improvement”.
“QH accreditation is a recognition to the path of quality we initiated a while ago. In Healthcare, we are at the beginning of a future oriented to quality”.
“Each time there are more organizations that show interest in giving visibility to the improvements in healthcare quality, which is also in benefit of the patient”.
“For both our patients and our workers, it is important that we receive this accreditation. All the recognitions in the quality level must be encouraged”.
“It is an honor and a recognition to receive the QH Accreditation, moreover it is a pioneer method that allows us to compare and benchmark with other hospitals”.
“Receiving QH Accreditation is a recognition for the good work and excellence, and getting this from IDIS is highly remarkable”.
“To obtain this honor has a very special meaning, because it within our strategic plan that our patients recognize the continuous improvements in healthcare quality, and that we obtain external recognition, such as this one”.
"This accreditation is a validation symbol for the patient, guarantying that the health organization is engaged with the quality movement".
"For society, for patients and for administration, it was very important to have a common indicator to include all quality models and all existing accreditations".
"QH Accreditation is a remarkably important element in order to relate with other private and public hospitals in the field of healthcare quality".
"It is a great recognition to hundreds of health professionals and specially to hundreds of doctors who are dedicated to the healthcare network in the Balearic islands".
"Each time there are more health organizations that introduce quality systems in their management models; systems that are recognized with accreditations such as QH".
"It is very interesting that Patients´ General Alliance (AGP) is represented in the auditing committee, since it is the patient the one that must be in the center of the search for excellence in healthcare quality".
"Quality is fundamental, involves that the whole management system in a hospital is at the service of the patient´s assistance".
"It is a very complete model of accreditation that allows us to know in which position we are in excellence of quality, and means a channel for improvement".
"Healthcare quality is inherently associated to the healthcare we provide. In fact, many of the systems introduced force us to measure its impact on the patient".
This recognition is an honor and has to be the guide to our group´s management policies".
"The value that this recognition provides is the tranquility and the safety for the patient, and the professionals´ perception that they are developing their practice in a high quality organization"
"The bet on healthcare quality provides a distinguishing value for our patients".
"Obtaining this recognition in its maximum ranking (3 stars) is a highlight for a bet on total quality we made many years ago."
"QH Accreditation is a recognition to a good job and also allows the patient to know which organizations make an effort towards healthcare quality".
“Obtaining this accreditation is an honor and also a way to be authorized in quality”.
“This recognition together with our quality management system proves that we are going in the right path".
“The only way to properly manage a hospital is to introduce a quality management system that allows us to measure what we do”.
“QH Accreditation means to us a reaffirmation and a reorganization of all our quality certificates”.
“We all have to work to guarantee that patient safety is the key aspect in our organizations”.
“It is an award to a good job we have done during many years”.
“QH accreditation means a recognition to an effort that we have been developing since 9 years ago to establish healthcare quality”.
“As experts in labor health this recognition is a stimulus to keep working in quality and towards patients´ assistance”.
“We have been working in quality, and QH accreditation indicates that we can reach excellence”.
“Hospitals that have joined the group recently have assumed the effort towards healthcare quality that Group HM have been doing for a while”.
“This certification allows us to be evaluated by an external agent and to verify all our processes in our search of quality”.
“Continuous improvement and the cohesive character of QH accreditation are very important for us”.
“As organization we have bet on quality, and QH accreditation means a support to the hospital and all its professionals”.
“We have bet on doing things as good as possible and on comprehensive and excellent medical attention”.
“It is a milestone for us and also brings together all requirements that we have reached in quality”.
“This accreditation allows us to compare our effort in quality with other mutual insurance companies and with other entities in our work environment”.
“For Fundación Hospital de Calahorra QH Accreditation involves to improve ourselves and to take advantage of opportunities of improvement every day”.
“For Asepeyo hospitals, QH is a recognition to our effort and our priority: the patient”.
“Our goal is to develop all quality lines from our plan of excellence”.
“QH accreditation involves an important stimulus for us because is a synthetic indicator for the different accreditations we obtain in the healthcare area”.
“We feel very proud of this recognition and besides it involves a driving force to continue in the path of excellence”.
See here the conference of Quality Care and the full Accreditation ceremony.
"We started working on Quality in 1996 and we have continued working on this line until we reached the QH, which is a global accreditation".
"The Order has been working in Quality care since its foundation in 1875. Now comes the recognition of an external body, which is a clear impetus for our activities".
"The model of comprehensive patient care and hospitality as a maxim is our way of working".
"For us Quality is synonymous with trust and security, offering a service with absolute guarantees for customers".
"We have implemented two protocols: one for requesting a second opinion and another for providing patient guidelines, so that the patient has more information and we minimize the doubts".
"The systems of accreditation of quality and patient safety have been useful to provide a service of commitment in results and safety".
"A very important part of the pillars of the group is Quality, because it means the continuous improvement of the care we are providing to patients".
"All our work is based on protocols to achieve continuous improvement and high standards in efficiency and quality".
"It is a recognition to years of effort in which structural and organizational changes have been undertaken to respond to demanding standards of accreditation models".
"We have created an institutionalized patient care unit, specific for geriatric care, so we have been able to greatly reduce hospitalizations of patients coming from residences, and therefore reducing one of the facts that disturbs the most these patients and their families".
"There is a commitment with our patients to offer a differential service, for example in the last months we have worked on the protocol for universal accessibility".
"It is the consolidation of a path undertaken a long time ago to improve the quality of care, incorporating the patient experience in recent years".
"The general security strategy of the organization is very important, going through the accreditation of UNE standards and the presence of different committees and working groups".
"The quality of care in our hospital is what prevails on a daily basis”.
"There is a continuous improvement cycle in terms of quality, which includes improving infrastructures and expanding the portfolio of services".
"This year we have worked on adapting our integrated management system to the 2015 standard and we have made progress in patient safety and infection prevention within the hospital".
"We are creating our own, very dynamic protocols, which are based on what each patient demands. In addition, we have worked in risk management and patient safety".
"In our intensive care unit we have incorporated an additional protocol, and abdominal and vascular cardiac ultrasound to increase monitoring in patients who are in critical condition".
"We continue working to improve and this year we have worked on patient satisfaction surveys, satisfaction surveys of our internal staff and we have improved the appointment request system".
"This year the hip unit of La Vega Hospital is using an application that allows to reduce the time of exposure of the patient in the intervention and therefore the recovery time, as well as to minimize the associated risks".
What does quality of care and QH Accreditation mean for a healthcare
organization? Representatives of the entities recognized with the QH
Accreditation in 2018 respond.
Watch here the conference of quality care and the complete Accreditation ceremony
"An example of quality care in our clinic is the project of excellence in patient treatment we recently launched"
"To guarantee the quality of care we have improved the teamwork process, so that everyone knows their processes and shares the mission to obtain results in a synchronic manner"
"We have a culture of teamwork and of pursuing continuous improvement, with the patient, innovation and teaching as the main axes"
"We focus on the patient as the center of the care activity, through surveys and assessing how the patient perceives the satisfaction of our services"
"All quality processes must be adequate to excellence, and now more, since we have incorporated the unit of acquired brain damage"
An example of quality of care is the implementation of our telephone follow-up system after hospital discharge, which allows us to control the evolution of patients"
“The quality of care is integrated into the day-to-day of the hospital "
"An example of the efforts of the hospital for the quality of care is the plan of attention to frailty, in which we try to ensure that the elderly patient does not suffer deterioration during his hospitalization, with plans for early ambulation, respect for sleep, etc."
"The best example to explain the improvements in quality is the involvement and work of our professionals, who know that their ideas to improve patient care are going to be taken into account."
"In the age of digitalisation, we must highlight the communication tools between the hospital, the patient and the doctor, which involve the patient in their care process and also help us to make decisions"
"We have been in a process of continuous improvement for 20 years, with the quality of care as the center of our strategic plans, which for the last three years has been complemented by a humanization plan"
"As a novel project to improve the quality of our service, I would highlight the virtual consultation circuit, which helps us take care of patients without having to travel to our facilities"
"In the emergency department we have incorporated a tool that allows us to control all times and therefore leads us to improve the patient experience"
"Our evolution of patient safety plans since 2008 has made us a benchmark in this field, not only in the mutual sector but also in the general health sector"
"The quality of care in our centers revolves around patient safety, based on action plans from the notification of adverse events and the analysis of medical records"
"The engine to enhance the quality of care is the dynamism of professionals and improvement teams. The plans for humanization of care and the Patient Experience are framed within the perspective of clinical safety "